Frequently asked questions
The questions we get asked before almost every booking.
How much does an interpreter in Shenzhen cost per day?
A full working day (8 hours) starts at ¥1,500 for business and factory escort, and ¥1,450 for city and travel companion. Half days (4 hours) start at ¥950. Bookings of three days or more are discounted to ¥1,400 per day. Overtime is ¥250 per hour with the first 30 minutes free. There are no hidden travel fees inside Shenzhen; tolls and parking are reimbursed at cost.
Which languages do you cover?
We provide interpreting in 19 languages: English, Mandarin Chinese, Japanese, Cantonese, Korean, Spanish, Russian, French, Italian, Arabic, German, Portuguese, Dutch, Turkish, Persian, Hindi, Thai, Vietnamese and Indonesian. Any of these can be paired into Chinese (Mandarin or Cantonese) or into English. Less common pairs should be booked at least 5 working days in advance.
Do you only cover Shenzhen, or also Dongguan, Guangzhou and Foshan?
We cover the whole Pearl River Delta. Common trips include Dongguan and Guangzhou factory visits, Foshan furniture markets, Zhongshan lighting markets, and Canton Fair halls in Guangzhou. We also handle Hong Kong airport pickups and cross-border transfers. Multi-city trips are quoted as one package.
Can you arrange airport pickup and a private car?
Yes. We arrange pickup at Shenzhen Bao'an International Airport, Hong Kong International Airport and land border crossings, with a private car and driver if you want one. Transport inside Shenzhen is a flat daily amount; longer trips to Guangzhou or Foshan are quoted separately.
How late can I book?
We recommend 2 to 3 days' notice so we can match an interpreter to your industry and brief them properly. Same-day and next-day requests are accepted when an interpreter is free — message us on WhatsApp with your city, times and industry and we will tell you straight away.
Will my interpreter understand my industry?
We assign interpreters by sector rather than sending whoever is free: electronics and semiconductors, machinery and automation, medical devices, furniture and building materials, legal and IP, and government or association events. Technical terms and your glossary are shared with the interpreter in advance.
Do you sign NDAs, and how do you handle confidential information?
Yes, we sign non-disclosure agreements on request. Internally we control document access by permission, keep translation files and recordings under named custodians, and can run our AI subtitle system locally so no audio leaves your premises.
Are you a registered company? Can you issue an invoice to my company?
Yes on both. We are Shenzhen Topsure Translation Co., Ltd., a registered company in Nanshan, Shenzhen. We sign a written service agreement, accept payment to a corporate bank account, and can issue a Chinese VAT invoice (fapiao) or an official receipt.
How does the medical appointment escort work?
We meet you at the hospital, handle registration and queue navigation, interpret during the consultation so you understand the diagnosis and options, then help with payment, pharmacy and follow-up booking. A visit of up to three hours is ¥1,100; a full day is ¥1,900.
What happens if my interpreter cannot make it?
Every booking has a standby interpreter identified in advance. If your assigned interpreter is unavailable on the day, we send the standby and notify you immediately. Because we contract as a company rather than as individuals, the booking holds.
